Tips

How to transfer the parcels?
* Russian customers:
We will send the parcel from Moscow, then deliver it to you via Russian Dellin Company.
* European customers:
We will send the parcel from France or Czech Republic, then deliver it to you via your local delivery companies.
* Other countries’ customers:
Normally, We will send the huge parcel from China by sea + truck to you.

How can track my parcel?
* Russian customers:
You can follow the tracking information from the official website of Dellin company.
* Other countries’ customers:
We will provide logistics information query websites according to logistics companies.

How long the delivery time is needed?
* Russian customers:
Normally the delivery time is about 5-15 days,but different cities, there will be a slight difference.
* Other countries’ customers:
Different countries will have different logistics time. Please contact with us before you place an order.

What can I do when purchase protection time is running out?
If your purchase protection time is running out, please contact us and we will extend it for you.
Your money will not go to my account until you receive the package.

Is there any customs tax and freight fee?
* Russian customers:
We will bear the customs fee and freight fee.
* Other countries’ customers:
We will try our best to avoid tariffs.
However, the laws of different countries are different, and if there are customs duties, you need to bear them.

What can I do if the parcel was broken?
You know this is a big product. May be a slightly broken during the long distance transportation.
Please contact with us firstly if happened an unhappy issue.
We must give you a satisfied solution!

Free-Return Service
Within 15 days, you can enjoy Free Return service.